Talk with a Knowledgeable Local Team

Have a question about equipment, documentation, service or an existing order? Contact us and we will direct you to the appropriate department.

Call Prime Care

Home medical equipment supporting an older adult and family caregiver

Before you contact us

Information that may help us assist you

The type of equipment or service you are asking about
The customer’s name and date of birth for an existing order
The prescribing practitioner or referral source
The insurance plan, if billing assistance is requested
Any deadline, discharge date or urgent safety concern

Do not send detailed medical information through ordinary email. Call us for secure handling instructions.

Visit our showroom

Directions to 16 Walker Way

We are located in Tech Valley Industrial Park, just off Central Avenue in Colonie. Look for Building 16 and the glass entrance with a blue awning displaying the Prime Care name.

These routes are general guidance; use the map link for live traffic and turn-by-turn directions.

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From the North

Take I-87 South to Exit 2W for NY-5 West/Central Avenue. Continue west on Central Avenue, turn left onto Jupiter Lane, then turn left onto Walker Way. Prime Care is at number 16.

From the South

Take I-87 North to Exit 2W for NY-5 West/Central Avenue. Continue west on Central Avenue, turn left onto Jupiter Lane, then turn left onto Walker Way. Prime Care is at number 16.

From the East

Travel west on NY-5/Central Avenue toward Colonie. Turn left onto Jupiter Lane, then turn left onto Walker Way. Prime Care is at number 16.

From the West

Travel east on NY-5/Central Avenue toward Colonie. Turn right onto Jupiter Lane, then turn left onto Walker Way. Prime Care is at number 16.

Call Prime Care: (518) 456-6192